How to deal with bad attitude prospects

Recently one of our salespeople came to The Aussie Hermit with a concern regarding a prospect.

You see, this prospect had a 15-minute chat with one of her setters.

Our setter then proceeded to book her into a call with a salesperson.

However…

Through some technical snafu, she got booked through with a secondary email.

And as a result…

Our system didn’t recognize that she had booked her sales call.

Since we have a dialed-in sales process, she received several reminder emails to book a call.

Now…

This prospect was angry.

Which is why she sent a nasty email to my salesperson.

I reveal how to deal with prospects who have this type of attitude in episode #317 of The 15 Minute Client podcast.

Simply click your preferred podcast platform link below to listen now.

Here are some other episodes The Aussie Hermit has released over the last month that I think you'll also find super valuable:

#316 - An Unintuitve Way to Reduce No Shows (& Improve Lead Quality)

#315 - Marketing In 1 Sentence

#314 - Tech Issues That Increase Conversions

#313 - Success is Digging Ditches

#312 - Your Sales Team Will Cost You Thousands & That's OK

#311 - How to Hire Setters

Plus much more.

To subscribe and listen now, simply click on your preferred podcast platform link here:

iTunes: https://podcasts.apple.com/us/podcast/the-15-minute-client-w-luke-charlton/id1626759879

Spotify: https://open.spotify.com/show/4emZzXrAexiXurgYXxckXW

Enjoy!

-Luke Charlton
The Hermit Hole, Somewhere Near Byron Bay
22/04/2024